Our 14-day guarantee
If you are not happy, you can have your money back. Ask within 14 days and you get a full refund. You do not have to give a reason.
The 14 days run from the date of your order confirmation.
The guarantee covers Handpress, Handpress: Assay, the Hand & Eye bundle and Assay credit top-ups.
How to ask for a refund
- Email orders@handpresstools.co.uk before the 14-day period ends.
- Include the purchaser's name, purchase email, order reference and the product.
- Tell us clearly that you want a refund. A reason is helpful but is not required under the voluntary guarantee.
We will confirm receipt and tell you if anything needed to identify the order is missing.
What happens after a refund
A refund ends the licence for the software that was refunded, and you should uninstall it. Handpress: Assay checks its licence key whenever it opens with an internet connection. Once a key has been refunded, Assay stops working with it, including the free scan, the prompt injection scan and the hidden character check.
Documents you made or checked before the refund stay yours. Subject to third-party rights, we do not claim ownership of an output solely because it was created using the software.
Refunds are processed by Paddle and returned to the payment method used for the order. A valid statutory cancellation refund must be made without undue delay and within the period required by law.
Immediate downloads and cancellation rights
UK consumers normally have 14 days after the digital-content contract is made to cancel. If you ask us to supply the download immediately, that statutory cancellation right ends only when you have expressly requested immediate supply, acknowledged the loss of the right and supply has begun.
If you ask us to supply the software immediately, checkout will request any express consent and acknowledgement required by consumer law. Our voluntary 14-day money-back guarantee is a separate promise and can still apply on its final stated conditions.
Faulty or misdescribed software
Your legal rights are not limited to 14 days. Digital content must be of satisfactory quality, fit for an agreed purpose and match its description. If it does not, you may be entitled to repair or replacement and, where that is not possible or is not completed properly, a price reduction or refund.
Nothing in this policy removes a right or remedy that the law gives you.
Update renewals and Assay credits
One year of updates is included with every purchase. After that, renewing updates is optional, and the software keeps working without it.
Renewal is never automatic. It is a manual, one-time repurchase you make yourself when you want another year of updates: £25 for Handpress or Assay, £50 for the bundle. Nothing is charged to your payment method without you coming back to buy it again, and not renewing does not switch the software off.
Assay credits have no expiry date. A refunded credit top-up removes the credits it added. A refund of Assay itself ends the licence key, along with any credits still on it.
Fraud and misuse
The guarantee is for genuine customers trying the product. It does not require us to refund a fraudulent order, a payment already reversed by the bank, or repeated purchases made to keep using the software without paying. Any decision must be reasonable and cannot remove statutory rights.
Need help first?
If the problem may be an installation, activation or document issue, Support may be able to fix it quickly. You do not have to contact Support before using the voluntary guarantee.